Contact Us
okqpsfel™ Customer Support
Contact Us
Questions about an order or product? Our support team is ready to help.
Email Support
Most email inquiries receive a response within 1–2 business days. Please check your spam or junk folder if you are waiting for a reply.
Telephone Support
International calling charges may apply depending on your telephone provider.
Business Hours
Daily, 8:00 AM–10:00 PM China Standard Time (UTC+8).
Messages received outside these hours will be reviewed during the next support period.
For Faster Order Assistance
Please include:
- Your full name and order number.
- The email address used at checkout.
- A concise description of your question or concern.
- Clear photos when reporting damage, defects, or an incorrect item.
Never send complete payment card numbers, passwords, or security codes.
Order Changes
Submit cancellation or address-change requests within 12 hours after ordering. We will make a reasonable effort to help, but changes cannot be guaranteed after fulfillment begins.
Returns
Contact us before mailing a return. We will provide approval and the correct return instructions. Products mailed without authorization may not reach the proper return facility.
Company Information
Quanzhou Dayin E-Commerce Co., Ltd.
Owner: Zeng Huangbo
Room 401-8, Comprehensive Building, No. 33 Chongxiang Street, Quanzhou Economic and Technological Development Zone, Fujian Province, China
Our Support Commitment
We aim to provide clear, respectful, and practical assistance. Complex delivery investigations, payment reviews, or return inspections may require additional time, but we will keep you informed about the next step.