30-Day Return Window

You may request a return within 30 calendar days after the tracking record shows delivery. Requests submitted after this period may not be accepted unless required by law.

Return Eligibility

To qualify for a return, the product must:

• Be unused, clean, and in resalable condition.
• Include its original packaging, parts, and accessories.
• Be accompanied by an order number or other proof of purchase.
• Not show damage caused by misuse, improper cleaning, modification, or ordinary wear.

Items That Cannot Be Returned

We cannot accept products that have been personalized, altered, used beyond reasonable inspection, damaged after delivery, or clearly marked as final sale before purchase. Statutory consumer rights remain unaffected.

How to Start a Return

1. Email service@okqpsfel.com with your order number and reason for return.
2. Wait for return approval and the correct return instructions.
3. Package the product securely and send it using a trackable service.

Please do not send a return to the company address without authorization. Unauthorized parcels may not reach the correct return facility.

Return Shipping Costs

For a change-of-mind return, the customer is responsible for return shipping. If the product is defective, damaged in transit, or different from the item ordered, okqpsfel™ will provide an appropriate replacement, refund, or return solution at no additional return cost.

We do not charge a restocking fee for eligible returns.

Damaged, Defective, or Incorrect Items

Notify us within 7 calendar days after delivery. Include your order number, a description of the issue, and clear photos of the product and shipping package. Keep all packaging until the request has been reviewed.

Refund Processing

Returned products are normally inspected within 3 business days after arrival. Approved refunds are issued to the original payment method within 5–10 business days. Your financial institution may require additional time to post the credit.

Original standard shipping charges are nonrefundable for change-of-mind returns. They will be refunded when the return results from our error or a confirmed product defect.

Exchanges

Contact us within the 30-day return window to request an exchange. Exchanges depend on product availability. When a direct exchange is unavailable, we may issue a refund so a new order can be placed.

Order Cancellations

Cancellation requests should be submitted within 12 hours after ordering. We will try to help, but an order cannot be canceled after it has entered fulfillment or been transferred to the carrier.

Return Support

Email: service@okqpsfel.com

Phone: +8613660902287

Support hours: 8:00 AM–10:00 PM China Standard Time (UTC+8).