U.S. Shipping Rates

• Orders below $49: $4.99 standard shipping.
• Orders of $49 or more: free standard shipping.

The qualifying subtotal is calculated after discounts and before taxes. Any available shipping option and final charge will be displayed before payment.

Processing Time

Orders are normally processed within 1–3 business days. Business days are Monday through Friday and exclude public holidays. Address verification, payment review, or high order volume may extend processing time.

Estimated Delivery

Standard U.S. transit normally takes 7–15 business days after processing. The combined processing and delivery estimate is approximately 8–18 business days.

Delivery dates are estimates rather than guarantees. Weather, customs review, carrier congestion, remote destinations, and other events outside our reasonable control may cause delays.

Other Destinations

Availability, charges, and estimates for destinations outside the United States are shown at checkout when service is available. Customers are responsible for duties, taxes, or import charges not collected during checkout.

Tracking

A shipping confirmation is sent when tracking becomes available. Tracking may take 2–5 business days after dispatch to display its first carrier update.

Address Accuracy

Customers must provide a complete and deliverable address. Submit corrections within 12 hours after ordering. We cannot guarantee changes after fulfillment begins and are not responsible for delays caused by an incorrect address supplied by the customer.

Multiple Packages

An order may be divided into separate packages for operational reasons. Packages can arrive on different dates and may have separate tracking numbers. No additional shipping charge will be added because we divided an order.

Delayed or Stalled Tracking

If tracking has not updated for 10 business days, or the order has not arrived within 5 business days after the latest estimated date, contact us. We will review the shipment with the carrier and provide the next appropriate step.

Delivered but Not Found

Check the delivery area, household members, neighbors, building staff, and any carrier notice. If the package is still missing, contact us within 5 calendar days after the recorded delivery date.

Damage in Transit

Report visible damage within 7 calendar days after delivery. Include your order number and clear photos of the product, packaging, and shipping label. Keep the original packaging while the issue is reviewed.

Shipping Assistance

Email: service@okqpsfel.com

Phone: +8613660902287

Support hours: 8:00 AM–10:00 PM China Standard Time (UTC+8).