How long does order processing take?

Most orders are prepared within 1–3 business days. Weekends, public holidays, address verification, and unusually high order volume may add processing time.

How long does U.S. delivery take?

Standard transit normally takes 7–15 business days after processing. The total estimated time from order placement is approximately 8–18 business days.

How much is shipping?

Standard U.S. shipping costs $4.99. Shipping is free when the order subtotal is $49 or more after discounts and before taxes.

How can I track my order?

When tracking becomes available, it is sent to the email address used at checkout. Tracking may require 2–5 business days to show its first carrier update.

Can I change or cancel my order?

Email us within 12 hours after ordering. We will try to make the requested change, but orders cannot be changed or canceled after fulfillment begins.

What if I entered the wrong shipping address?

Contact us immediately with your order number and corrected address. We cannot guarantee an address change after the order has been transferred to the carrier.

What is the return period?

Eligible unused products may be returned within 30 calendar days after delivery. Contact us before mailing any return so we can provide the correct instructions.

What if my item arrives damaged or incorrect?

Email us within 7 calendar days after delivery. Include your order number and clear photos of the product and shipping package so we can review the issue promptly.

When will my refund appear?

Approved refunds are issued to the original payment method within 5–10 business days after return inspection. Your financial institution may need additional processing time.

Is checkout secure?

Checkout payments are handled through authorized payment providers using industry-standard security controls. okqpsfel™ does not directly store complete payment card numbers.

How should I care for my desktop accessories?

Follow any product-specific instructions included with your purchase. Unless otherwise stated, use a soft dry or lightly damp cloth, avoid harsh cleaners, and keep products away from excessive heat and moisture.

How can I get more help?

Email: service@okqpsfel.com

Phone: +8613660902287

Support hours: 8:00 AM–10:00 PM China Standard Time (UTC+8). Most email inquiries receive a response within 1–2 business days.