Accepted Payment Methods

The payment methods currently available for your location are displayed during checkout. A payment method is not accepted until the checkout confirms successful authorization.

Currency and Charges

Prices are shown in the currency displayed by the store or checkout. Your financial institution may apply currency conversion, cross-border, or other account fees. These institution fees are separate from the amount charged by okqpsfel™.

Secure Payment Processing

Payment information is transmitted through secure checkout systems and processed by authorized payment providers using industry-standard encryption and security controls. okqpsfel™ does not directly store complete payment card numbers.

Payment Authorization

When an order is submitted, the payment provider may verify your card, billing address, available funds, or account ownership. An order may remain pending while authorization is reviewed.

Fraud Prevention

Some transactions may be reviewed to protect customers and the store from unauthorized use. We may request reasonable verification, place an order on hold, or cancel and refund an order when payment cannot be verified.

Do not send complete card numbers, security codes, passwords, or online banking credentials by email or telephone.

Failed or Declined Payments

A payment can be declined because of incorrect billing information, insufficient funds, issuer restrictions, or automated security checks. Confirm your details or contact your financial institution before trying again.

Pending and Duplicate-Looking Charges

A declined or interrupted attempt may create a temporary authorization hold. This is not always a completed charge and normally disappears according to the financial institution’s processing schedule. Contact us if two completed charges remain for the same order.

Refund Security

Approved refunds are returned to the original payment method whenever possible. We will not redirect a refund to an unrelated card, account, or person. Refunds normally appear within 5–10 business days after issuance.

Protecting Yourself

• Use a strong, unique password for any customer account.
• Verify the website address before entering payment information.
• Avoid completing payment over unsecured public networks.
• Ignore messages requesting passwords or full card credentials.
• Notify us promptly about suspicious order-related communication.

Payment Assistance

Email: service@okqpsfel.com

Phone: +8613660902287

Support hours: 8:00 AM–10:00 PM China Standard Time (UTC+8).